Proven Fix for continuous PlayStation Portal disconnections every 10 to 15 minutes

Are you facing regular disconnections while playing on your PlayStation Portal? You’ve come to the right place! I’m going to share a 100% effective solution that I’ve personally tested to resolve this frustrating connectivity issue.

Symptoms of the Problem:

After about 10 minutes of gaming on your PlayStation Portal, the screen and sound freeze, followed by a message that the connection to your PS5 has been lost. When you hit the “Retry” button, it reconnects instantly.

Solution for the PlayStation Portal Disconnection Issue

To fix the ongoing disconnection problem with your PlayStation Portal, follow these steps:

1. Check your router: Ensure it’s dual-band and that both your PS5 and PlayStation Portal are connected to the 5GHz band for a faster, more stable connection.
2. Disable Smart Connection: If your router has the “Smart Connection” feature enabled (which makes the 2.4GHz and 5GHz bands invisible to the user), turn it off. This allows you to manually select which band to connect to—opt for the 5GHz band for both your PS5 and PlayStation Portal.

After verifying the above, try playing again. If the disconnection persists after 10 to 15 minutes, follow these additional steps:

This solution worked perfectly for me, and it should do the same for you.

1. Access your router settings: This is usually done through your browser by typing in the IP address (192.168.1.1 or 192.168.0.1) and logging in with your admin credentials.
2. Enable the guest network: In your router’s wireless settings, enable a 5GHz guest network (this option is available on TP-Link routers like my TP-Link AX1500, and is common in other brands too).
3. Connect your PlayStation Portal: Set up a name and password for your guest network and connect your PlayStation Portal to the 5GHz guest network. There’s no need to switch your PS5—keep it connected to your standard 5GHz network.
4. Restart and test: Restart your PlayStation Portal, reconnect to your PS5, and start playing any game. You should find that the disconnection issue is gone.

Since applying this solution, I’ve experienced zero disconnections on my PlayStation Portal and have been able to enjoy uninterrupted gaming sessions of over three hours.

Why This Solution Works

Connecting your PlayStation Portal to the guest network likely prevents it from competing with other devices on your main network, as routers often prioritize different connections separately. Multiple devices on the same network could be straining your router’s capacity, impacting the PlayStation Portal’s connection.

Alternatively, if you have the time and patience, you could try disconnecting all other devices from the 5GHz Wi-Fi and leaving just your PS5 and PlayStation Portal connected. If the issue disappears, you can reconnect your devices one by one to find the router’s maximum tolerance before the problem recurs.

I didn’t bother with that approach since I have many devices at home. Instead, I moved several devices to the 2.4GHz band to free up the 5GHz band for my PS5.

Optimizing Your Wi-Fi Bands

You can keep devices that require high-speed internet, like gaming consoles, work laptops, and smartphones used for gaming, on the 5GHz band. Other devices that are just for browsing or streaming, like smart TVs and tablets, can remain on the 2.4GHz band without any issues.

Note: Keep in mind that the 5GHz band has a shorter range than the 2.4GHz band, so make sure your devices are within range.

If this article helped you solve your issue, feel free to leave a comment below and share it with anyone else experiencing the same problem.